Technology
IT Support Specialist
SOC 15-1232 · Some college · 882K employed
65
AI Risk Score
Median Salary
$60K
10-Year Growth
+6%
U.S. Jobs
882K
Outlook
average
How AI Affects This Role
AI chatbots are rapidly replacing tier-1 help desk roles. Remaining jobs shift toward complex system administration and hands-on hardware.
Key Skills
TroubleshootingWindows/Mac/LinuxNetworkingCustomer ServiceHardware Repair
AI-Resistant Skills
Physical hardware workOn-site troubleshootingUser empathy
Career Transition Paths
If you're a it support specialist looking to pivot, consider these related careers:
FAQ
Will AI replace it support specialists?
AI chatbots are rapidly replacing tier-1 help desk roles. Remaining jobs shift toward complex system administration and hands-on hardware.
What education do I need?
Typical entry: Some college. Key skills: Troubleshooting, Windows/Mac/Linux, Networking, Customer Service, Hardware Repair.