Service & Retail
Customer Service Representative
SOC 43-4051 · High school diploma · 2,834K employed
85
AI Risk Score
Median Salary
$40K
10-Year Growth
-5%
U.S. Jobs
2,834K
Outlook
declining
How AI Affects This Role
AI chatbots handle 70%+ of standard queries. Remaining roles focus on complex escalations and high-value accounts.
Key Skills
CommunicationProblem SolvingCRM SoftwarePatienceData Entry
AI-Resistant Skills
Emotional de-escalationComplex problem resolutionVIP account management
Career Transition Paths
If you're a customer service representative looking to pivot, consider these related careers:
FAQ
Will AI replace customer service representatives?
AI chatbots handle 70%+ of standard queries. Remaining roles focus on complex escalations and high-value accounts.
What education do I need?
Typical entry: High school diploma. Key skills: Communication, Problem Solving, CRM Software, Patience, Data Entry.